Frequently asked questions and quick answers

Check-in takes place upon your arrival at the property: you can arrive from 10 am, complete the registration procedures and start enjoying your day straight away.

Keys to your accommodation will be handed over from 4 pm. We will do our best to have your room ready by that time or even earlier, although there may be slight variations.

In the meantime, you can relax on the beach or by the pool, make use of the dining options and let the children join in with the entertainment activities.

Check-out time, on the other hand, is set for 10 am. After returning your keys to Reception, you are welcome to remain within the resort, hire a parasol or simply enjoy the pool and restaurants.

In summary:

• Check-in (arrival and registration): from 10 am
• Key collection: from 4 pm
• Check-out: by 10 am

Reception is open 24 hours a day: you can arrive in the evening too, we just ask that you let us know if you’re arriving after 10 pm.

On arrival, you will find our car park, covered by solar panels, on your left. Ring the bell at the car park entrance barrier and head towards the luggage loading/unloading area at the end of the car park. There, you can also wait for our shuttle bus, which will take you to the hotel in a few minutes (900m).

You must present an identity document for each member of your family at check-in. If your children do not have one because they are very young, a health card is sufficient.

To make your arrival at the property even quicker, you can complete online check-in via the link that the system will automatically send you before your arrival. In any case, we will need to verify the accuracy of the details you have entered at Reception.

We accept debit cards, Visa, Mastercard, American Express, Union Pay, cheques and cash within the limits set by current legislation. If you wish to pay by bank transfer on arrival, please note that we only accept instant transfers: please check the limits and procedures with your bank in advance.

Castagneto Carducci–Donoratico railway station is the nearest and is located approximately 3 km from the Resort. San Vincenzo station, on the other hand, is approximately 10 km away and is also served by Freccia Bianca and Intercity trains.

The nearest airport is Pisa, about 75 km from the Resort. We do not offer a direct shuttle service to and from the airport, but we can help you explore transfer options, which you will need to book yourself.

Yes, all rooms on the first and second floors have a balcony.
The ground-floor rooms, however, have a patio in front of the entrance.

Yes, all rooms are air-conditioned, and this is included in the price.

Yes, all rooms are non-smoking.

Yes, on request, we provide travel cots free of charge. Cot bumpers, if available, are delivered to the room at the guest’s request, subject to the signing of a liability waiver.

Yes, we have a large, free, covered car park with CCTV (unattended), reserved exclusively for our guests. It is located 900 metres from the hotel and is served 24 hours a day by our electric shuttle, which covers the journey in just a few minutes and ensures a traffic-free environment and clean air.

Free Wi-Fi is available and reliable in all public areas of the Resort and in the rooms.

Yes, all rooms are equipped with at least one Smart TV connected to the network (two in all ‘Family’ options).

Yes, all rooms have a direct telephone line.

As for mobile signal, reception isn’t always consistent due to the resort’s location surrounded by nature and the surrounding trees. In some areas, such as the beach, the signal is better.
In any case, you can always stay in touch with your loved ones via WhatsApp, and reception can forward calls to the landline in your room.

No, pets are not permitted within the resort.
However, you’ll find squirrels and hares keeping you company, as they occasionally make their appearance amongst the natural surroundings.

Yes, there is a laundry room available to guests within the Resort, equipped with coin-operated washing machines and tumble dryers.

Entertainment is at the heart of the Canado experience: for this reason, the service runs from the hotel’s opening to closing time. The number of entertainers varies according to the number of guests, with the aim of constantly ensuring the highest quality of service.

Children are organised into groups divided by age, and the entertainers offer a variety of activities, always tailored to the specific needs of each stage of psychomotor development: creative workshops, fun and educational sessions, sports tournaments and much more.

As a guide, the timings are:

• morning: 10am–12.30pm
• afternoon: 4pm–6.30pm
• evening at the theatre: 9.15 pm baby dance followed by a show

The Canado Family Hotel is proud to be one of the very few establishments in Italy offering qualified childcare services for children from 1 year of age. The Baby Club operates like a small nursery, located in a cool area specially designed for little ones. Our guests can entrust their children to the carers, who will offer age-appropriate play-based learning activities every day. This way, the holiday truly becomes a relaxing and fun experience for the whole family.

The Resort offers numerous services designed to make your stay comfortable and complete. You can find the full list here.

Il Canado is situated right on the beach, so there’s no need to travel anywhere.

The beach service is an additional service, not included in the base rate. If you have booked it, your parasol will be available from 10 am on the day of arrival until 7 pm on the day before departure.

The service is not included on the morning of departure. If you wish to use it on that day as well, you can request it on site, subject to availability.

Yes, the Resort has three swimming pools, one of which has an inflatable slide.

All our packages include half-board (breakfast and dinner). Lunch can be added by choosing the ‘full-board’ option.

Half-board includes:

• breakfast buffet
• buffet dinner

Full board includes:

• breakfast buffet
• buffet lunch
• buffet dinner

All meals are served at the Marea Restaurant. Water is always included, whilst other drinks are charged according to consumption. Fruit juices and coffee are also included at breakfast.

The packages also include dinner at our Pizzeria.

Please note that no refunds are available for any meals not taken.

It is not necessary to book meals included in your half-board or full-board booking at the Marea Restaurant.

Table reservations are required for the Pizzeria.

Yes, we have a dedicated children’s buffet, featuring simple, healthy and tasty options. We also provide baby food, baby meals and vegetable purées, ideal for weaning.

Our kitchen cannot guarantee full management of food intolerances or allergies. However, we are always happy to assist you as best we can, advising you to take the necessary precautions.

If you wish to use our catering services and have any food intolerances or allergies, you will be required to sign a liability waiver form and send it to us before your arrival.

Gluten-free options are always available at the buffet and in the restaurants; furthermore, you can ask our chefs to prepare gluten-free pasta or pizza to order. However, we cannot guarantee the complete absence of cross-contamination.

In the vicinity of the Resort, you can visit some of the most picturesque locations in the area:

• Castagneto Carducci (11 km)
• Bolgheri (16 km)
• Elba Island (48 km)
• Volterra (60 km)
• Pisa (75 km)
• Siena (120 km)
• Florence (140 km)

Fun for the whole family:

• Cavallino Matto Park (7 km)
• Acqua Village Cecina (24 km)
• Acqua Village Follinica (38 km)
• Gallorose Park (19 km)
• Livorno Aquarium (57 km)

Find out more on the page dedicated to the local area.